IndustriesPropertyBlock management

AI in block management

Resident queries, contractor call-outs and service-charge reminders for dozens of blocks land on a small team. Our agents triage every query, dispatch approved contractors and keep residents and directors informed.

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A day with the agents.

The jobs change with the business; the shape of the day rarely does. Here is how it runs for a block management.

07:50
Lift faultA resident reports the lift stuck between floors. The agent logs it, confirms nobody is inside, and rates it urgent.
07:58
Contractor bookedThe approved lift contractor confirms a 09:30 attendance; the job and access details are in their inbox.
08:05
Residents toldAll 24 flats get a short notice: what has happened, who is coming, when the lift should be back.
Monday
Service chargesReminders go to the leaseholders in arrears on the schedule the managing agent sets, in the company's voice.
1st of the month
Directors' reportEach block's directors get a one-page report: works, spend against budget, open items.

What the agents take on.

Start with one. Most block managements we work with add a second within three months.

Intake agentTakes resident queries by portal, phone and email
Reception agentRates urgency and routes by your rules
Dispatch agentBooks approved contractors per block
Content agentKeeps residents informed with block-wide notices
Collections agentService-charge reminders on schedule
Insight agentMonthly reports to directors and RMCs

At a glance

What a build looks like for a block management: the systems we connect to, the rules we build in, and what it costs.

Built for the rules of your sector.

Agents act on your behalf with your patients and customers, so we build them to the standards your regulator and your professional body expect.

  • Section 20 respectedWorks above the consultation threshold are flagged to a property manager, never simply booked.
  • Per-block approvalsEach block's contractor list, budget and director preferences are applied.
  • Resident data protectedPersonal details stay in your system; notices carry only what everyone needs.
  • A person on requestResidents and directors can reach the property manager at any time.

Tell us about your week.

A free 45-minute call. You describe how the block management runs; we tell you which job an agent should take first and what it would save.

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