IndustriesHealth and clinicsDental practice

AI in dental practice

The phone, the diary, the forms and the recalls take a receptionist away from the patient in front of her. Our agents take that work, inside GDC and CQC expectations, so the desk can look after the room.

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A day with the agents.

The jobs change with the business; the shape of the day rarely does. Here is how it runs for a dental practice.

08:52
Call answeredA new patient with a cracked tooth. Symptoms, insurance and preferred times captured; the emergency rule applied.
08:54
Slot filledAn 11:20 cancellation is offered and taken. Confirmation and directions texted.
09:30
Forms inMedical history and consent collected by link and filed before arrival.
12:05
PaidTreatment logged by the dentist; invoice sent, card payment taken, next visit priced.
Thursday
Recall and reviewSix-month recall booked. Happy patient asked for a review; an unhappy one reaches the practice manager first.

What the agents take on.

Start with one. Most dental practices we work with add a second within three months.

Reception agentAnswers every call and web enquiry, triages emergencies, captures what the desk needs
Booking agentRefills cancellations from the waiting list and confirms by text
Intake agentSends and files medical history and consent before arrival
Billing agentInvoices, payment plans and card payments
Reminder agentBooks six-month recalls and chases the ones that go quiet
Review agentAsks for reviews, routes complaints to the manager first

At a glance

What a build looks like for a dental practice: the systems we connect to, the rules we build in, and what it costs.

Built for the rules of your sector.

Agents act on your behalf with your patients and customers, so we build them to the standards your regulator and your professional body expect.

  • No clinical adviceThe agent triages by the practice's rules and never diagnoses. Clinical questions go to the dentist.
  • Consent handled properlyForms are collected through the practice system, never by email attachment, and filed against the record.
  • Patient data stays in the UKConversations and records are UK-hosted, never used to train models, deleted when you leave.
  • A person on requestEvery caller is told they are speaking to an AI assistant and can ask for the desk at any time.

Tell us about your week.

A free 45-minute call. You describe how the dental practice runs; we tell you which job an agent should take first and what it would save.

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