AI in hotels and B&Bs

Enquiries arrive at midnight from guests who will book wherever answers first, and the best bookings are the direct ones. Our agents answer instantly, take the direct booking, and handle the pre-arrival messages.

A day with the agents.

The jobs change with the business; the shape of the day rarely does. Here is how it runs for a hotels and b&bs.

23:40
Direct bookingA late enquiry about availability is answered in a minute and booked direct, without the OTA commission.
00:15
Question answeredA guest asks about parking and dogs; the answer comes from your house notes, in your voice.
08:00
Pre-arrivalTomorrow's arrivals get directions, check-in details and the breakfast times.
16:30
Late check-inA guest running late gets the key-safe instructions and a warm note.
Sunday
ReviewsDeparting guests are asked for a review; a problem with a shower reaches you before it reaches the internet.

What the agents take on.

Start with one. Most hotels and b&bss we work with add a second within three months.

Intake agentAnswers availability and questions at any hour
Booking agentTakes direct bookings and deposits
Arrival agentSends directions, check-in details and upsells
Reception agentAnswers questions during the stay from your house notes
Review agentAsks for reviews; problems to you first
Listings agentKeeps availability aligned across channels

At a glance

What a build looks like for a hotels and b&bs: the systems we connect to, the rules we build in, and what it costs.

Built for the rules of your sector.

Agents act on your behalf with your patients and customers, so we build them to the standards your regulator and your professional body expect.

  • Your house rulesAnswers come from your notes; anything not covered goes to you.
  • Payments through your engineDeposits and payments run through your booking engine; the agent never handles card details.
  • Guest data protectedRegistration details stay in your system.
  • A person on requestGuests can reach you at any time.

Tell us about your week.

A free 45-minute call. You describe how the hotels and b&bs runs; we tell you which job an agent should take first and what it would save.

Book a call