IndustriesHealth and clinicsVeterinary practice

AI in veterinary practices

The phone rings with a worried owner while the nurse is holding a dog. Our agents answer, triage by the practice's rules, book the right appointment and keep vaccinations and repeat prescriptions on time.

A day with the agents.

The jobs change with the business; the shape of the day rarely does. Here is how it runs for a veterinary practice.

08:40
TriageA limping dog is booked the same day under the practice's urgent rule; a puppy vaccination goes into a routine slot.
08:45
Repeat prescriptionA repeat request is checked against the vet's authorisation and confirmed for Thursday collection.
11:20
RemindersVaccinations due next month get a message with slot options; boosters are booked without the desk.
15:00
ResultsOwners awaiting results are told when they are ready and booked for a call if the vet asks.
17:30
Out of hoursCalls after closing are answered, urgent cases given the out-of-hours number, the rest booked for morning.

What the agents take on.

Start with one. Most veterinary practices we work with add a second within three months.

Reception agentAnswers calls and triages by the practice's rules
Booking agentBooks urgent and routine appointments into the right slots
Intake agentHandles repeat requests within the vet's authorisation
Reminder agentVaccinations, boosters and check-ups reminded and booked
Aftercare agentTells owners when results are ready and books follow-ups
Review agentAsks for reviews; complaints go to the practice manager first

At a glance

What a build looks like for a veterinary practice: the systems we connect to, the rules we build in, and what it costs.

Built for the rules of your sector.

Agents act on your behalf with your patients and customers, so we build them to the standards your regulator and your professional body expect.

  • Vets authorise prescriptionsRepeat requests are checked against an existing authorisation; nothing new is issued by the agent.
  • Urgent by your rulesTriage criteria are written with the clinical team; anything unclear goes to a nurse.
  • Data stays in the UKClient and patient records UK-hosted, never used to train models.
  • A person on requestOwners are told they are speaking to an assistant and can reach the desk.

Tell us about your week.

A free 45-minute call. You describe how the veterinary practice runs; we tell you which job an agent should take first and what it would save.

Book a call